Order Processing: Orders must be placed with sufficient lead time, typically two weeks in advance, especially for specialty items like custom cakes.

Shipping and Pick-Up: Local pickup points are available at specific locations in London (e.g., Bankside and Borough). Currently, shipping may not be available, so customers are encouraged to confirm collection details before placing orders.

Delivery Schedule: BajanBakes coordinates deliveries at specific times, based on availability. Customers will receive confirmation emails with details on collection or local delivery once the order is ready.

Order Changes and Cancellations: Any changes to an order, including cancellation, should be requested within 48 hours of placing the order. Refunds are considered case-by-case, as per BajanBakes’s refund policy, which accounts for preparation and resource costs for custom cakes.

Allergens and Dietary Requests: Customers should specify any allergens or dietary needs when placing their orders to ensure the best accommodations. BajanBakes can modify some items (e.g., omitting walnuts from the carrot cake) to fit dietary restrictions.